“My organisation is not on the registration list, what do I do?”

Please send us an email at enquiries@aqua.nhs.uk with your details and the programme that you are interested in.

“I am receiving the message ‘I am not a member of this branch’ when trying to log in”

Please ensure you are logging on using the home.aqua.efrontlearning.com URL. If you are still having issues, please contact us using the button at the top right-hand corner of your screen, stating the programme you are interested in.

“I have forgotten my password/username what do I do?”

On the log in page under the blue sign in button select ‘Forgot login details’ and enter your username or the email you used to register for an account. You will then be sent an email with a link to reset your password. This may take up to 10 minutes to come through and please check your junk email folder. If you do not receive this link please contact us using the button at the top right-hand corner of your screen.

“Where do I find the dates for the programme I want to book on to?”

The dates for any live sessions programme pop up when you click the ‘select sessions’ button when enrolling on a programme. They are also listed on our website www.aqua.nhs.uk

“I’ve enrolled on a programme but haven’t received the calendar invites for the live sessions”

Make sure you have selected to attend the live sessions once you have enrolled on the programme. To do this, please find the live session on the programme page and select it to attend. If you are required to join a session soon, please log into your account and select the programme, you will then see the live session which you can join immediately. Alternatively, please contact us using the button at the top right-hand corner of your screen, stating the programme you have not received the invites for.

“I can’t see the live sessions - how do I find them?”

Go on the programme page that you wish to access the live session of and click the tab buttons to expand the content. Live sessions are marked with a microphone symbol. If you are still having issues, please contact us using the button at the top right-hand corner of your screen, stating the programme you are hoping to join.

“I need to get in touch with the programme facilitator - how can I send them a message?”

Select the speech bubble icon at the top right-hand corner of your screen and click on ‘inbox’. You can then create and send a message to the programme facilitator by entering their name in the recipient box.

“How do I get in touch if I am having technical difficulties on the day?”

Please contact us using the button at the top right-hand corner of your screen, stating the programme you are having difficulties with and someone from our team will get back to you as soon as possible. If your query is urgent, please call 0161 206 8938.

“I’ve been asked to post on a discussion board - how do I do this?”

Select the speech bubble icon at the top right-hand corner of your screen and click on ‘discussions’. There you will find all the discussion boards related to the programmes you are enrolled on to.

“How do I cancel my place on a programme?”

If you have not started the programme, on the programme page, select options and ‘un-enroll from course’. Alternatively, go to the live session and there is an option to ‘un-enroll’ underneath the start time. Kindly please send the programme facilitator a message using the inbox to let them know you have cancelled.